Course description resolving conflicts is essential to the function of all businesses. Conflicts are inevitable how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships. To get the best results you need to know how to approach them. This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth. This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts. All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language. What you will learn the skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning. This course will teach you: how to identify the primary causes of conflict within the workplace the impact of conflict in the workplace how to manage conflict in the workplace the importance of positive workplace behaviours how to identify and properly resolve interpersonal conflicts in the workplace how to identify diff...
Course description resolving conflicts is essential to the function of all businesses. Conflicts are inevitable how they’re dealt with is optional. Conflicts can either reduce
