Opengear Foundation Support 1 License S 3 Year S

1 License s 3 year s service time hours x days : 8x5 foundation technical supportsupport components:- 8x5 regional live support: available during local business hours 8 am to 5 pm, monday to friday in apac, americas, and emea regions. Support channels include phone, email, and portal.- Service-level agreements slas : defined response and resolution expectations.- Firmware and software updates: ongoing access through the support portal.Priority levels:- critical priority 1 : severe outage, no workaround, or doa unit.- Medium priority 2 : covers all other situations.Sla and response times:- initial response: up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone chat.- Rma replacement : next business day u.S. , Within 4 days international .- Sla target: 95% compliance. Features license quantity 1 license s service time hours x days 8x5 number of years 3 year s compatibility om2200 packaging data quantity per pack 1 pc s

1 License s 3 year s service time hours x days : 8x5 foundation technical supportsupport components:- 8x5 regional live support: available during local business