Course description in this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace. You will learn why communication skills are so important, and the factors that influence how well others will respond to your message. You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds. You will consider the role of verbal and non-verbal communication throughout the course. You will learn: the definition and purpose of high impact communication, and why it is a highly valued skill. How to undertake a personal audit and understand your own communication style. How you can communicate to make a positive impression and get noticed at work. How you can make a positive impact at all levels within an organisation. How to develop the right kind of environment to facilitate high impact communication. How to put people at ease within seconds of meeting them. How to quickly establish rapport and build a sense of connection. How to use effective opening remarks and icebreakers helping others feel comfortable. How to detect barriers to communication between yourself and other people. How to remove communication barriers and deepen the relationship. The power of body language in high impact communication. How you can make use of multiple sensory channels when communicating with others. How you can take practical steps to overcome your person...
Brand: NSA
Course description in this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
